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Customer ExperienceTop 3 Ways to Build Trust with Digital-First Consumers
The modern consumer is a digital one. While it’s true people are returning to physical stores and offices, most continue to rely on digital channels as the first point of interaction (and some have made a permanent shift to digital in post-pandemic). -
Digital TransformationGenerating a Personal Touch? How ChatGPT Can Enhance the Customer Experience
Sally is the front desk manager at a local hotel. The front desk handset has been dropping calls. She reaches out to the telephony provider’s contact center to see if they can help. -
PartnersPowering Up Partners with New Program Features and Rewards
At Mitel, we value our relationships with our channel partners. That’s why we’re dedicated to ensuring our Global Partner Program evolves alongside our communications technology. -
Enterprise CommunicationsHow to Make Virtual Meetings Fun for Remote Teams
In our current workforce remote workers and virtual events/meetings are on the rise. -
Reliability Redundancy4 Tips for Better Voice Network Call Quality Troubleshooting
4 Tips for Better Voice Network Call Quality Troubleshooting -
Customer ExperienceHow to Unlock Better CX through the Right Employee Experiences
What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever! -
Customer ExperienceHow to Unlock Better CX through the Right Employee Experiences
What kind of experiences are people having with your company? In prior years, this question was mainly aimed at your customers. Customer service was and still is one of the most critical aspects of many positions. Why? Because satisfying experiences build their loyalty and, in turn, your profitability. Therefore, expectations for worker performance have dominated conversations around employment for, well … forever! -
Expert InsightsSoftware Assurance for Unified Communications | Customer Use Cases
In the first part of my software assurance (SWA) conversation with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions, we busted SWA myths and shared best practices for organizations using unified communications. -
Customer ExperienceHow to Set the Gold Standard for a Contactless Guest Experience
The demand for a more hands-free environment has become increasingly prevalent as we reassess what it means to interact with each other in an ever-increasing digital world. A contactless world was always on the horizon across various industries. The pandemic just accelerated the demand.