The following table contains common MiCollab Client PBX synchronization errors and the corrective actions:
Error |
Details |
Corrective Action |
AuthData Sign failed. |
MiCollab Client Service security certificate is invalid. |
Upgrade MiVoice Business and the MiCollab Client Service to compatible versions. |
Authenticate request failed |
Verify that the MiCollab Client Service is compatible with MiVoice Business. |
|
Authentication error |
||
Soap client context setup error. |
Internal MiCollab Client Service error. |
Restart the MiCollab Client Service. |
Soap login failed. |
Node IP address, Username, or Password is incorrect. |
In the MiCollab Client Service PBX Node tab, ensure the IP address, Username, and Password match those on the PBX Node (MiVoice Business) platform. Then sync again. |
Soap login rejected. |
||
Invalid number of fields. NTuples failed. |
MiVoice Business and the MiCollab Client Service versions are incompatible. |
Upgrade MiVoice Business and the MiCollab Client Service to compatible versions |
Search first failed with invalid number of fields. |
Verify that the MiCollab Client Service is compatible with MiVoice Business. |
|
Search next failed with invalid number of fields. |
MiVoice Business became non-operational during sync. |
Retry sync after 5 minutes. |
Search NextTuples failed. |
||
Search NTuples failed. |
||
Server returned Error. NextNTuples failed. |
||
Server returned Error. NTuples failed. |
||
Server returned failure. |
View the EPM logs to determine error code. |
Corrective action based on the error code. |
Version request failed. |
The MiCollab Client Service is not compatible with MiVoice Business version. |
Upgrade MiVoice Business and the MiCollab Client Service to compatible versions. |
Version fetch failed. |
||
DSM internal error. |
MiCollab Client Service internal error. |
Capture the MiCollab Client Service dsm.log and contact support. |
# instances: Subscriber creation failed:There are currently no licenses for the feature <FEATURE NAME> in the <ENTERPRISE NAME>. |
You don’t have enough feature licenses on the MAS system to support the number of users that are being imported from the MiVoice Businesss. The # of instances indicates the number of required feature licenses. |
Obtain the required licenses and run the wizard:
OR Run the wizard and apply licenses later:
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