Enable Advanced UM for User Mailbox

When all system-level configuration is complete, the users' mailboxes must be enabled for Advanced UM.

Notes:

To Enable Advanced UM for a User Mailbox:

  1. Customize an FCOS for UM users and add the following feature bits for each type of user:

For this feature:

Add these Feature Bits:

Advanced UM

295

Text-to-Speech

296

  1. Assign the customized FCOS to the user's mailbox.

  1. Force a manual license update for Advanced UM.

  1. Modify the user's mailbox as follows:

Notes:

— For IMAP, the password must be the user's actual password. The Exchange server must support cleartext passwords. If passwords are changed regularly, mailbox programming must be updated to match.

— For MAPI Gateway, the password field must contain at least one character (i.e. does not have to be an official password). All mailboxes can use this same "password".

  1. If the user will be using the Speech to Text feature, select the Enable Speech-to-Text Transcription check box. Enabling this feature causes all incoming voice mails (except Confidential, Record-a-Call, and Fax messages) to be automatically transcribed to text and sent as email messages to the user's account. The status of these transcription emails is not synchronized, and does not affect the status of the original voice mail or MWI.  

  2. Enable web access to voice mail in the user's e-mail client. Refer to the Web View User Help for specific user configuration instructions.

Web Console:

 

Text Console: