Configure BlackBerry Voice Mail Synchronization

To configure voice mail synchronization for BlackBerry users:

  1. From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.

  2. Search for a specific mailbox or click Show All to see a complete list of mailboxes.

  3. Click a mailbox link OR select a mailbox in the list, and then click Edit > Selected. The Mailbox data view is displayed (Basic view), populated with data for the selected mailbox.

  4. On the General tab, select the Advanced UM Email Blackberry User check box.

  5. Click Save.

Note: Users can also set this option on the Settings tab of the Web View.

Notes:

Note: Since the SMTP Server is configured as part of the MSL operating system, it may be used for email delivery to a variety of Standard UM and Advanced UM clients in addition to BlackBerry users.

Subject: Unsynchronized voicemail 257811934

From: mailbox@senderdomain.com

Content:

This is a broadcast email, please do not reply to the sending address.

A voicemail message has failed to be synchronized.  This can be caused by delays in sending the voicemail through the network.  The message can be accessed by calling into your voice mailbox.  If you deleted this message already, please allow sufficient time for the message to be synchronized before deletion.