Record a Prompt

Speech Auto Attendant prompts can be recorded so that callers hear customized greetings. You can record either system prompts or department prompts.

Note: If no prompts are recorded, then the system plays the default prompts.

To record a prompt:

  1. In the navigation tree, click Auto-Attendant. The Auto-Attendant menu items appear.

  2. Click Prompts Recording. The Speech Auto Attendant Prompt window appears.

  3. In the Category field, select the type of greeting prompt to record (System prompt or Department prompt).

  4. In the list of system prompt or department prompt greetings, select a greeting to record.

  5. Click Record. A window with recording instructions appears.

  6. Following the onscreen instructions, call into the system on a speech recognition port and say “Administrative functions”.

  7. Enter the administrator pass code using DTMF keys (as set in the Administrator PIN field of Administration Parameters).

  8. Record the system greeting or department greeting. The maximum recording length of a greeting is 2 minutes.

  9. Click Save. The status for the greeting will change to "Recorded" in the list of greetings and the greeting will be effective immediately.

Notes: