NP Forms is an optional voice forms feature for NuPoint Voice systems that allows callers to leave messages in a way that simulates written information on paper forms. This feature requires installation of the Miscellaneous Options blade. Applications include:
Order entry
Questionnaires
Routine requests for information
Overflow for busy ACD (Automatic Call Distributor) groups.
Callers accessing an NP Forms application are automatically moved through a series of prerecorded questions. The system waits for the caller to record an answer before moving on to the next question. System users can then log into a single mailbox and listen to the sequence of answers.
A sample NP Forms session for ordering forms might go as follows:
NP Form: |
You have reached the city government forms service. Please answer the following questions to have forms mailed to you: Please state the name or the type of form. |
Caller: |
I need the application for a small business license. |
NP Form: |
Please state your full name and spell your last name after the tone. |
Caller: |
Eric Meissner. M-E-I-S-S-N-E-R. |
NP Form: |
Please state your mailing address, including zip code, after the tone. |
Caller: |
4210 Monterey Road, San Francisco, California, 91010 |
NP Form: |
Please state a phone number where you can be reached during business hours. Include the area code. |
Caller: |
Area code 415, 555-1234 |
NP Form: |
Thank you for calling. Good-bye. |