NP Receptionist Treatments Report

Overview

NP Receptionist treatment types are discussed in the Mailbox section of this guide. NP Receptionist offers two reports to show NP Receptionist configuration:

A sample Receptionist Day/Night Treatment Types Report is shown here:

                             >>> Mitel Corporation <<<

                    NP RECEPTIONIST DAY/NIGHT TREATMENT TYPES

                            Wed Nov 11 14:49:30 20xx

   EXTENSION TYPES            Auth              Redial

Index  Name                   Time  Auth Code    Dflt  RNA BUSY REJ SCREEN

 1    treatment 1               A                 D     R   R    R    Y

 2    treatment 2               A                 D     R   R    R    N

 3    treatment 3               A                 A     R   R    R    Y

 4    treatment 4               A                 M     R   R    R    Y

 5    treatment 5               A                 M     M   M    R    N

 6    treatment 6               A                 M     M   M    M    Y

 7    treatment 7               A                 R     M   R    M    Y

 8    treatment 8               A                 R     R   R    M    Y

 9    treatment 9               A                 R     R   R    R    N

10    MSU                       A                 M     R   R    R    N

12    Financial Aid             A                 M     M   M    R    N

   TRUNK TYPES                Auth              Redial

Index  Name                   Time  Auth Code    Dflt  Connect Fail

Reading the Receptionist Day/Night Treatment Types Report

The sample report shows 10 Extension treatment types. Refer to the table below for a description of the fields.

Extension Types

Treatment types

Index

Index number that represents each treatment type

Name

Descriptive name that identifies each treatment type

Auth Time

Authorized time period(s) when this number may be accessed
(A = all, D = day, N = night)

Auth Code

Authorization code (usually a number) that the caller must enter before NP Receptionist rings the extension. Special codes:
M = enter any valid mailbox number
P = enter a valid passcode
blank field = an authorization code is not necessary

Redial Dflt

Redial menu that plays when Redial is selected for any extension failure condition

RNA

Action taken when the extension rings but there is no answer:
R = play the default Redial menu (see "Redial Dflt" field above)
A = transfer to an assistance number
M = prompt the caller to leave a message in the mailbox

Busy

Action taken when the extension is busy:
R = play the default Redial menu
A = transfer to an assistance number
M = prompt the caller to leave a message in the mailbox

Rej

Action taken when call screening is in effect and the recipient rejects the call:
R = play the default Redial menu
A = transfer to an assistance number
M = prompt the caller to leave a message in the mailbox

Screen

Shows whether the user wants NP Receptionist to screen all outside calls: Y = yes, N = no

Trunk Types

Trunk treatment types

Connect

Connect criteria; the conditions under which the server should consider the trunk call to be successful:
C = Cut through, R = Ring, T = Tone (dial or modem)

Failure

Action taken when the connect criteria for the trunk call are not met:
R = play the default Redial menu
A = transfer to an assistance number
M = prompt the caller to leave a message in the mailbox

Run the Receptionist Day/Night Treatment Types Report

  1. From the Main Menu, select (R) Reports and then (T) NP Receptionist Treatments.

  2. Select an output routing for the report:

The system runs the report. Press Q to return to the Reports Menu.