Please provide the following information/perform the following tasks BEFORE calling Mitel Product Support. Use the link at the bottom of the page to print this task list:
Task
|
Site:
|
-
Confirm the system is licensed for sufficient Advanced UM users.
|
Yes / No
|
-
Determine the NuPoint UM software version and platform (for example, NuPoint 14.0.1.7 on MiCollab server).
|
NuPoint Version:
Platform:
|
-
Determine Active Directory version
|
Version #:
|
-
Is Active Directory housed on the Exchange server?
|
Yes / No
|
-
Are there multiple Exchange servers?
|
Yes / No
|
-
How many mail stores are configured on the Exchange server?
|
|
-
Is the site using IMAP or MAPI Gateway?
|
IMAP / MAPI Gateway
|
-
Are all servers within the same network?
|
Yes / No
|
-
List the IP addresses of all servers
|
|
-
Provide the SuperUser account, password, and base path:
(for example, CN=NPMAdmin,CN=Users,DC=mitel,DC=com)
|
account:
password:
base path:
|
-
Provide the User search base:
(for example, DC=mitel,DC=com)
|
user search base:
|
-
Be prepared to provide remote access to the NuPoint UM server, the Exchange server, and/or the MAPI Gateway server. If you need to contact IT to arrange remote access, please do so before you call Mitel Product Support.
|
|
-
Test the system to ensure that TCP/UDP port 143 is open.
-
To test connection with Exchange when using IMAP, run the Telnet tests from the NuPoint UM server to the Exchange server IP address: for example, telnet 192.168.10.10 143
-
To test connection with Exchange when using MAPI,
-
-
run the Telnet test from NuPoint UM to the MAPI Gateway server: for example, telnet 192.168.10.50 143
-
run the Telnet test from the MAPI Gateway server to localhost: for example, telnet localhost 143
|
|