Configure MiCollab IDS for MiVoice 5000

If you are installing a new MiCollab system on a site with a directory service database, you can use IDS to seed the MiCollab Client directory with the corporate contacts from the directory service:

After initial configuration, the MiCollab Client directory receives corporate contacts updates from the directory service during scheduled database synchronizations.

Note: Do not use the IDS connection to Active Directory to create users in MiCollab. Create users from the MiVoice 5000 Manager first and then synchronize them with the MiCollab database in order keep the data in sync. After you synchronize MiCollab user data (that was created from the MiVoice 5000) from Active Directory, the directory attribute fields are added to the user.

To configure MiCollab IDS for MiVoice 5000 deployments:

  1. Review the General Guidelines and Limitations.

  2. Create a MiCollab synchronization account on the directory service domain. The account must have read access.

  3. If Active Directory Authentication is required, you must create the IDS Connection to an Active Directory server. Ensure that a valid Certificate Authority (CA) has been configured for Active Directory. If Authentication is not configured, you must assign users new passwords from the communications platform.

  1. You can create a connection to the MiVoice 5000 directory service to update the MiCollab database with the MiCollab Client contacts from the directory service (within the MiVoice 5000) and/or create a connection to the Active Directory server to obtain extra attributes. You also have the option of connecting to an Active Directory server to support authentication of MiCollab users.

Note: You can only use one single set of attribute mappings for the entire system, so you must choose between getting contacts from the MiVoice 5000 or extra attributes from the Active Directory server. You cannot have both.

  1. Complete the fields to create a connection.  See Manage IDS Connections for field descriptions. At a minimum, you must

  1. Configure Authentication for user entries, if required. The Enable authentication check box should not be checked for MiVoice 5000 and Generic LDAP integrations.

  2. If your server is using the default LDAP attributes, you do not need to modify the IDS Attribute Mappings. If not, clear the Use default attribute mappings box and then map the LDAP attributes to the following IDS attributes: Distinguished Name, First Name, Last Name, and Email. All other fields can have blank LDAP Attributes.

Note: Ensure that the contacts on the directory service contain entries in the fields that map to the following IDS attributes: Distinguished Name, First Name, Last Name, and Email. 

  1. Configure the contacts on the directory server.

  2. Schedule synchronizations with the directory server database to occur on a regular basis during off-business hours (for example: daily at 12:00 am). These re-occurring synchronizations keep the MiCollab database up to date with changes that are entered on the directory server.

  1. Perform an initial synchronization:

  1. After the synchronization is complete, view and manage the detained updates from the MiVoice 5000 administration interface.