After completing the setup for Receptionist, you must modify existing mailboxes or create new ones so that system users can use NP Receptionist.
Enter the following data for a mailbox so that it can interact with NP Receptionist:
Receptionist day treatment
Receptionist night treatment
The extension number that Receptionist should dial when the mailbox is called (the trunk number is entered here when applicable).
Note: Some mailboxes have no associated extensions. For example, the mailbox that plays the “specials of the day” for a business is a “greetings-only mailbox” for which you do not want to assign an extension.
An extension pre-dial index, when the extension number (or trunk number) to be dialed exceeds 15 characters
An attendant’s extension number (and pre-dial index, if necessary); this number is called when “assistance ” is chosen for any failure treatment.
You can configure a single-digit access menu for NP Receptionist. This menu allows a caller to press a single digit to get to specified mailboxes. For example, the single-digit menu might provide the following choices:
To dial an extension, press 1.
For this week’s training schedule, press 2.
For a customer service representative, press 3.
For this menu, configure the Administrator’s mailbox as a tree mailbox that allows the user to press a single digit to access other mailboxes. In the example given, pressing 1 accesses a chain mailbox to dial an extension or dial by name. Pressing 2 accesses a "greetings only" mailbox that plays the week’s training schedule. Pressing 3 accesses a number answered by a customer service representative.
For instructions to modify or create mailboxes, see the Mailboxes section.