Description

NP Forms is an optional voice forms feature for NuPoint Voice systems that allows callers to leave messages in a way that simulates written information on paper forms. This feature requires installation of the Miscellaneous Options blade. Applications include:

Callers accessing an NP Forms application are automatically moved through a series of prerecorded questions.  The system waits for the caller to record an answer before moving on to the next question.  System users can then log into a single mailbox and listen to the sequence of answers.

A sample NP Forms session for ordering forms might go as follows:

NP Form:

You have reached the city government forms service.  Please answer the following questions to have forms mailed to you:

Please state the name or the type of form.

Caller:

I need the application for a small business license.

NP Form:

Please state your full name and spell your last name after the tone.

Caller:

Eric Meissner.  M-E-I-S-S-N-E-R.

NP Form:

Please state your mailing address, including zip code, after the tone.

Caller:

4210 Monterey Road, San Francisco, California, 91010

NP Form:

Please state a phone number where you can be reached during business hours.  Include the area code.

Caller:

Area code 415, 555-1234

NP Form:

Thank you for calling.  Good-bye.