About Web Real-Time Communication (WebRTC)
MiVoice Border Gateway 11.5 provided two WebRTC modes; WebRTC for all call servers and WebRTC pro with enhanced features for MiVoice Business and Chrome only. MiVoice Border Gateway 11.6 combines the enhanced features of WebRTC Pro and the wide call server and browser support of the WebRTC mode into a single WebRTC solution. WebRTC requires the MiCollab 9.6 WebRTC client or above, or, if connected to an Mitel A400 call server, MiCollab 9.8 WebRTC client or above.
MiVoice Border Gateway WebRTC Platform Support
Platform |
Supported |
Unsupported |
Internet browsers |
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Desktop operating systems |
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Mobile device operating systems |
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Note: WebRTC functionality is unavailable if you connect to the Internet through a firewall that blocks incoming/outgoing UDP packets. Accordingly, if you are using a mobile device, you should connect via the 3G/4G data network or an unrestricted home/office WiFi network. Do not use a public WiFi network for WebRTC calls.
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WebRTC Usage Scenarios
The WebRTC application offers two usage scenarios: “anonymous” and “subscriber” mode.
Anonymous Mode
For anonymous calls, SIP authentication is required. To do so, go to the System tab and click Settings, and under SIP options, in the WebRTC mode field, select either Anonymous or Both. The user, who is known as an “anonymous caller,” is directed to an internal service such as a sales or product support hotline configured on an ICP. The administrator, not the anonymous caller, specifies the number for the internal service as part of the WebRTC and web site configuration.
- Mute audio/video
- Toggle a keypad to send DTMF
- Hang up
- Enlarge the video to full screen
- Toggle the self-view
Example
Subscriber Mode
Note: To initiate registration, the user enters his or her set-side username and password (configured on the SIP Devices screen). If registration fails, the user can attempt to log in two more times. After the third failure, the user will be prompted to enter a CAPTCHA phrase before being allowed to proceed.
Once registered, a subscriber can do the following:
- Mute audio/video*
- Toggle a keypad to send DTMF
- Accept a call
- Receive a call
- Hang up
- Dial or search in the directory
- Enlarge the video to full screen*
- Toggle the self-view*
- Call voicemail (using a specific button)*
- Access the company directory from an LDAP database (if configured)
* Availability of video, voicemail and company director varies by platform.
Example - Subscriber Call with WebRTC client hosted on enterprise web server (requires MiVoice 5000 ICP).
Example - Subscriber Call with WebRTC client hosted on MiCollab web server.
WebRTC Integration Options
The MBG WebRTC gateway is deployed with the WebRTC client, which can be located locally on MBG or on a separate web server. Restrictions apply depending on which call mode and ICP you wish to use. These are outlined in the table, below.
Hosting mode |
Supported Call Modes |
Supported ICPs |
---|---|---|
Local server—WebRTC client is hosted on MBG |
Anonymous |
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Subscriber |
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Separate server—WebRTC client is hosted on a standalone web server |
Anonymous |
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Subscriber |
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Note:
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WebRTC Configuration
To implement the WebRTC application, complete the following steps:
- Configure ICP for WebRTC To enable an ICP to receive anonymous calls, you must configure the ICP with a SIP trunk. Configuration differs depending on which ICP type you are using, the MiVoice Office 400, MiVoice MX-ONE, MiVoice Business or MiVoice 5000. This procedure is not required if you are only using subscriber mode.
- Configure MBG for WebRTC Complete this step for all implementations. As part of this configuration, you must specify whether you intend to host the WebRTC client on a standalone web server or on MBG itself.
- Configure Web Server for WebRTC Perform this step if you are hosting WebRTC client on a standalone web server with the MiVoice 5000 ICP. It involves downloading the Software Development Kit (SDK) from the WebRTC on MBG, unzipping the SDK to obtain Javascript libraries and PHP templates, and then uploading some or all of these files to your web server. The SDK is provided at no cost but without developer support. If you require support, you must join the Mitel Solutions Alliance. See www.mitel.com/msa for details. this procedure is not required if your implementation does not include the MiVoice 5000 and you do not intend to host the WebRTC client on a standalone web server.