Call Recording Self Diagnostic

The MBG interface contains an option for testing the SRC system and its interfaces.

Note: Since this self-diagnostic function puts considerable load on the system, do not run the test during peak periods.

To run the self-diagnostic test:

  1. On the MBG main page, click the Administration tab and then click Diagnostics.

  2. Beside SRC self-diagnostic, click Run. Test results and a pass ratio are displayed.

If you are still experiencing issues after all of the self-diagnostic tests have reported "OK", please investigate using the support channel for your CRE equipment.