Please provide the following information/perform the following
tasks BEFORE calling Mitel Product Support. Use the link at the bottom
of the page to print this task list:
Task |
Site: |
Confirm the
system is licensed for sufficient Advanced UM users.
|
Yes / No |
Determine
the NuPoint UM software version and platform (for example,
NuPoint 14.0.1.7 on MiCollab
server).
|
NuPoint Version:
Platform: |
Determine
Active Directory version
|
Version #: |
Is Active
Directory housed on the Exchange server?
|
Yes / No |
Are there
multiple Exchange servers?
|
Yes / No |
How many mail
stores are configured on the Exchange server?
|
|
Is the site
using IMAP or MAPI Gateway?
|
IMAP / MAPI
Gateway |
Are all servers
within the same network?
|
Yes / No |
List the IP
addresses of all servers
|
|
Provide the
SuperUser account, password, and base path:
(for example, CN=NPMAdmin,CN=Users,DC=mitel,DC=com)
|
account:
password:
base path: |
Provide the
User search base:
(for example, DC=mitel,DC=com)
|
user search base: |
Be prepared
to provide remote access to the NuPoint UM server, the Exchange
server, and/or the MAPI Gateway server. If you need to contact
IT to arrange remote access, please do so before you call
Mitel Product Support.
|
|
Test the system
to ensure that TCP/UDP port 143 is open.
To test connection with
Exchange when using IMAP, run the Telnet tests from the NuPoint
UM server to the Exchange server IP address: for example,
telnet
192.168.10.10 143
To test connection
with Exchange when using MAPI,
run
the Telnet test from NuPoint UM to the MAPI Gateway server:
for example, telnet 192.168.10.50
143
run
the Telnet test from the MAPI Gateway server to localhost:
for example, telnet
localhost 143
|
|