Migration Process to Mitel One

Mitel has made this transition as simple as possible for the application users. There are no parts to order, no licenses to be transacted, no partner activity to set up CloudLink accounts and allocate entitlement to users. All the MOMA/MOWA customers who are actively using the application and whose MiVoice Office 400 is under active SWA cover will be automatically entitled to use the new application.

Note: The Mitel One integration will not be automatically enabled on accounts with MiVO400 that have not used MOMA/MOWA in the past two months. For such accounts, the Mitel One integration must be enabled manually by the administrator.

During September 2022, Mitel will activate Mitel One for all accounts in which MOMA/MOWA is being used, and for which Mitel One has not already been activated by the account administrator. All accounts will be able to start using Mitel One at this time. After the Mitel One integration has been enabled in the account, MOWA users will see a new toggle button in the application, which they can use to switch to the Mitel One web application at a time of their own choice, within a grace period.

In addition to this, the MOWA/MOMA users will be receiving a message in their application, recommending them to migrate to Mitel One.

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