Verify User Messaging ADF Tags
User Messaging works with the Additional Database Fields (ADF) feature.
When you enabled ADF, you created a Directory Mapping File that controls how the Console interprets your directory user data. In order to support User Messaging, that Mapping File requires specific values in certain data fields. If you followed the instructions provided in this Help system for configuring ADF, you may have already verified this information. This topic does not explain how to create the ADF mapping file, only what to look for when verifying that the mapping file has the correct values for User Messaging. Click Related Topics below for more information on ADF and creating the mapping file.
To verify User Messaging data in the Mapping file:
Check that the File Format Version (or equivalent) field displays the digit 2 or higher.
Check that all data below an Instant Messaging Presence, or IM (or equivalent) column header is tagged as LCS.
Check that all data below an Email column header is tagged as either EML.
Check that you have only one Email column and one LCS column in the file.
If any tags or text fields have incorrect values, you must modify the Directory files.
If data and tags are correct, proceed to customize predefined messages.
The LCS column is no longer required for chat.