About the Document Set

In addition to this help, your MiVoice Business Console comes with a comprehensive set of printable and electronic documentation, including the documents listed in the following table.

Document Name	Description
MiVoice Business Console Quick Reference Guide	Introduces the main features of the MiVoice Business Console and explains how to perform basic call-handling tasks.
MiVoice Business Console Operator Help	Describes the Console interface, how to get started, how to manage audio, how to handle calls, as well as advanced topics.
MiVoice Business Console Administrator Help	Describes the Configuration Settings and provides detailed procedures for configuring the console for such features as Additional Database Fields, Busy Lamp Field, Call History, User Messaging, and so forth.
MiVoice Business Console Installation and Configuration Guide	Provides detailed instructions for the console administrators who are installing and configuring the MiVoice Business Console.

Accessing the document set

Go to Document Center, for easy access to the Quick Reference Guide, Transition Guide, and Installation and Configuration Guide. You do not need a Mitel Online (MOL) account to download these end-user guides.

Conventions used in this guide

Throughout this guide, the Call Handling keys on the PC numeric keypad are in bold type, for example, Answer, Release, Hold, and Cancel. For example, press the Answer (Enter key). Call Handling buttons are represented by their respective icon .

Softkey commands that appear on your screen and correspond to the Function keys (F1, F2, F3, and so on.) at the top of your keyboard are shown in brackets, for example, [Source] or [Destination].

See About keyboard controls for more information.

Note: In Microsoft Windows 10 and later, you have the option to use a touch screen.

In this guide, when the term Select, Click or Right-click is used, you may also use Touch Screen controls to perform the actions.

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