Configure the Console to use MiVoice Business Directory Mode

The MiVoice Business Directory mode is the console’s default directory mode and does not require configuration to enable. If your console is running in ADF mode and you wish to switch to the MiVoice Business Phone Book Directory mode, disable the Additional Database Fields Feature check box in the Directory Administration Configuration panel.

The following additional configuration is available within the Directory Administration Configuration panel if performance optimization is needed:

• You can adjust the number of search results that the console requests from the MiVoice Business. The larger the number of search results requested, the more CPU required on the MiVoice Business. This may need tuning if you are using a very large MiVoice Business Directory, have a large number of active consoles, or your MiVoice Business has a high call volume.

• You can also adjust the length of time the console caches Phone Book search results. If a user name is not in the console cache, the console displays the telephone directory name supplied by the MiVoice Business during call setup while it queries for the User and Services Configuration form name. If the operator notices a delay in the name display within the console you can increase the length of time entries are persisted in cache. If you have frequent updates to the MiVoice Business Directory you may wish to reduce the length of time.

  Note: The console starts with an empty cache so delays in name display may occur until the cache is populated.

See MiVoice Business Directory Configuration Guidelines for more information.