Configure Incoming Call Directory Lookup

Conditions

For this feature to work, the following conditions must be met:

• The calling ANI number must be a minimum of 8 digits.

• The incoming ANI does not provide a name already (this covers a lot of cell/mobile phone numbers). In other words, the incoming ANI number is valid (non-blank) but the incoming ANI name is not provided, empty or blank.

• The calling ANI number must be present in the ADF data file. Its respective column type must be one of "PHN” or "PPHN”, as defined in the ADF mapping file. See Creating the Directory Files for more information.

• The searched number must result in only one unique directory match within the ADF data file.

Console Side

• Call to console 55010 form console 185006 (7615000).

• When the Call Answered at console 55010, console Source panel will display following information:

  • Dialed No. 6137615000

  • Name Mansbridge Annie (Mobile Number)

  • Number 7615000