Configure Company Information File

The Company Information File (CompanyInfo.csv) is typically a Comma Separated Variables (CSV) file that contains Company-related information. Under the proper conditions, information in this file is provided to the Console Operator under various user scenarios.

The CompanyInfo.csv file is a fixed format file with the fields described in the following descriptions. Not all fields are required. Mandatory fields are noted below. The Company Information filename can be anything, but the .csv extension is recommended.

• Company ID - Mandatory Field

  This is a unique ID for each entry within this file. This field could be as simple as a 1-digit number or as complex as a GUID (Globally Unique Identifier).

• Company Dialed Number - Mandatory Field

  This field represent the Company’s telephone number. This corresponds to the digits dialed by the caller to reach this company, for example, 3032463901. Do not use spaces, blanks, or brackets. For the proper operation, use only telephony digits.

• Company Name - Mandatory Field

  This field is the name of the company for look-up and display purposes, for example, XYZ. It is important to uniquely name each Company in order for the Phonebook Lookup upon Answer feature to work correctly. See Restrictions and Conditions.

• Company Instructions

  This field is the Greeting or an instruction to be used by the Console operator when the call is answered, for example, "XYZ

• Company Comment

  This field is used for any relevant comments for that company, for example, “Please take messages.”

Redundant Company IDs entries are ignored (that is, the first one is used; the duplicate entries are ignored). Redundant Company Dialed Numbers are also ignored. The example items are shown in the following screen capture.

The CompanyInfo.csv file has the first actual Company entry on line 4. The previous line usage is as follows:

• Line 1: Instructions

• Line 2: Example entry; non-working

• Line 3: Fixed Field format

• Line 4: First actual working entry

• Line 5+: Remaining entries