Accessibility for Visually Impaired Operators

Visually impaired operators can use MiVoice Business Console with the help of JAWS (Job Access With Speech) screen reading software and with a USB keyboard. Visually impaired operators console (VHOC) functionality is reviewed and meets most WCAG-2.0, WCAG-2.1, and WCAG-2.2 compliance guidelines. For more details about the Web Content Accessibility Guidelines (WCAG), see https://www.w3.org/WAI/standards-guidelines/wcag/.

With JAWS installed on the computer, operators can read and interact with MiVoice Business Console using their screen readers. This allows visually impaired operators to interact with MiVoice Business Console using PC keyboard, system/laptop keyboard or Braille (Focus 40) keyboard, to request information and have access to information about incoming and outgoing calls, the number of waiting calls, service status, operator presence and absence, call queue, and more.

JAWS enables visually impaired operators to access and interact with the MiVoice Business Console using the screen reading software, navigation, and shortcut keys.

The installation and configuration of JAWS software is required to facilitate visually impaired operators access to the MiVoice Business Console.