About Problem Reporting

The MiVoice Business Console records information in a single ZIP file that can be used to diagnose console problems. The information includes log files, a screen capture, and error diagnostics.

The filename given to this file includes the username, date and time, for example:

Console_Username_09Jun2014_1337.zip

You need a file archive application such asWinZip® installed on your PC in order to open the file.

The ZIP file can be saved to a directory location or sent via FTP to a server on a scheduled basis, or on demand via the Problem Reporting button on the Call Handling toolbar or the Test button in the Problem Reporting window.

See Capturing Logs and Filtering Logs for more details on how to use the Problem Reporting Tool.