# Restrictions and Conditions

The following recommendations, restrictions and conditions apply to the Multiple Company Directory feature.

Phone Book Lookup on Answer Recommendations

The Phone Book Lookup on Answer feature provides the Console Operator with a selected company directory when an incoming ANI/DNI call is answered.

The company name found in the CompanyInfo.csv files must match exactly (case sensitive) the ADF company data field in order for the Phone Book Lookup upon Answer feature to work correctly. For example, the name “Burt's Bees” in the CompanyInfo.csv file must match the contents of a directory record's “Company” field, also “Burt's Bees”

It is highly recommended that every company name in the CompanyInfo.csv file be uniquely searchable.

For example, when company names overlap, if there were another company called “Burt's”, and an incoming call for Burt's comes in, the Phone Book Lookup on Answer feature would present all numbers for both “Burt's” and “Burt's Bees”. The solution would be to change “Burt's” to “Burt's Inc.” to prevent the overlapping of names.

MiVoice Business and MiVoice Business Console DNI length restriction

The MiVoice Business and MiVoice Business Console only support 7 unique DNI digits. This changes to 10 digits if only one MiVoice Business node is used for both incoming trunk lines and operator consoles.

A match will find a number that “ends with” the 7 DNI digits supported by the MiVoice Business and MiVoice Business Console. The Multiple Company Directory feature will not work correctly for sites that have duplicate “ends with” 7 digits. (This changes to 10 digits for the single node case). The Multiple Company Directory feature will always use the first “ends with” match in the case of duplicate DNI numbers.

Duplicate DNI Entries

The user will be notified of the “duplicate” entries in the CompanyInfo.csv file via the MiVoice Business Console statusbar (along the bottom of the application) when the feature encounters a “duplicate” situation. It will state: “Duplicate Company Number found in the Company Information file.”

Missing Company Information file

The Company Information file is only used when the MiVoice Business Console has Multiple Company Directory enabled. If the MiVoice Business Console application cannot locate the Company Information file, while Multiple Company Directory mode is enabled, it will inform the Console Operator via an error message “Cannot locate Company Information file” at the bottom of the application.

Parent topic: Multiple Company Directory
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