# About User Messaging

User Messaging is an optional feature and allows an operator to do the following:

- Monitor Presence information at a glance.

- Initiate Instant Message (IM) conversations with contacts. The IM feature works with the 'Presence' feature.

- Send Emails.

The Presence and IM features require Presence Integration.

## Conditions

- The MiVoice Business Console must be connected to the MiVoice Business Software and a server running an instance of the Mitel MiCollab client/server.

- Operators should not log into their MiCollab Client account while using the Presence Integration feature on the console.

To configure User Messaging, see Task Flow for User Messaging.

Related Topics

- Task Flow for User Messaging

Parent topic: User Messaging/MiCollab Client Integration
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