# About ADF Directory Mode

The Additional Database Fields (ADF) feature provides an enhanced directory capability that the console can use instead of using the built-in MiVoice Business Directory.

When the ADF feature is enabled, external comma separated value (CSV) data and mapping files are used to define the directory database that the console uses to populate information within the Directories, Queued Calls, and Source and Destination areas. These fields can be customized to provide additional information that the operator may need access to, such as license plate numbers, home phone numbers, emergency contact, and so on.

The ADF data file can be created from a MiVoice Business Directory or can be completely independent of the MiVoice Business Directory. The following options are available:

- Phone Book Directory based ADF: From Release 8.0 onwards, ADF files can be created based on an ESM Phone Book Directory export. The files can then be customized to add additional directory fields. The console can also be configured to synchronize periodically with scheduled ESM Phone Book Directory exports. Synchronization automatically aligns the ADF entries with the ESM Phone Book directory entries, retaining the additional data fields for entries with matching keys. To configure ADF in this mode, see Create Phone Book Directory based ADF Files and Configure a Console to use ADF.

- Telephone Directory based ADF: Prior to Release 8.0, the ADF files could be based on an ESM Telephone Directory Export and periodically synchronized with the MiVoice Business. After upgrading to Release 8.0, the Telephone Directory synchronization continues to work, however it is recommended that a conversion to the ESM Phone Book Directory export should be done. To configure ADF in this mode, see Convert from Telephone Directory based ADF to Phone Book Directory based ADF. To synchronize your ADF files see Synchronize ADF Files with the MiVoice Business.

- ADF as a standalone directory: ADF files can also be managed as a standalone directory. In this case, ADF files are not synchronized with the MiVoice Business Directory. To configure ADF in this mode, see Create and customize ADF files.

In ADF mode, names configured in the ADF data file are used for call display. If a name does not exist in the ADF file, the name can be obtained from an external LDAP server if the Multilingual Name Display using the External LDAP feature is configured.

- Note: To configure Multilingual Name Display using the External LDAP feature, see System Administration Tool Help > LDAP Client Configuration form.
- Note: ADF is not suitable for hotel/motel operators where frequent MiVoice Business telephone directory updates are made when the guests check-in or check-out.

Parent topic: Additional Database Fields (ADF) Directory Mode
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