# What's New in This Release

## What's New in Release 10.5 SP1

MiVoice Business Console 10.5 SP1 includes the following enhancements:

- Microsoft Windows OS Recommendation: Added a note to recommend that MiVoice Business Console supports only standard editions of Microsoft Windows 10 and Windows 11. Customized or localized Windows versions are not supported.

## What's New in Release 10.5

MiVoice Business Console 10.5 includes the following enhancements:

- Disabling Cache in Console Directory: Added a note to indicate the option to disable caching and fetches fresh/live data directly from the source (MiVB).

## What's New in Release 10.4

No changes have been made to this document for the 10.4 release.

## What's New in Release 10.3

MiVoice Business Console 10.3 includes the following enhancements:

- Enhancements for Visually Impaired Operators

  - The Number Keys can be operated with Braille (Focus 40) keyboard as well as with System/Laptop keyboard for Incoming and Outgoing call scenarios. This functionality is similar to that of the Numpad keys in Dell PC keyboards. For example, "Cancel", "Release", and "Hold" can be operated with "-", "+" and "." (minus, plus and period) buttons in Braille (Focus-40) keyboard or System/Laptop keyboard. To operate the Number Keys for Incoming or Outgoing calls, you have to open the Console GUI Numeric keypad (Numpad) window using Alt+K shortcut keys. This window can be closed using Alt+F4 shortcut keys.

  - The Busy Lamp Field (BLF) feature is enabled in the Directories menu. BLF feature in Visually Impaired Operator Mode (VHOC) is used to display, focus and call BLF contacts using arrow keys and Enter. Search functionality for BLF contacts is not supported in VHOC mode.

## What's New in Release 10.2

MiVoice Business Console 10.2 includes the following features and enhancements:

- Naming Conventions

  Updated the naming conventions within the Console documentation. The following changes have been made:

  - Master Profile is now referred to as Profile Sharing

  - Master is updated to Prime

  - Non-Master is now labeled as Non-Prime

- Updated Accessibility feature for Visually Impaired Operators.

## What's New in Release 10.1 SP1

No changes have been made to this document for the 10.1SP1 release.

## What's New in Release 10.1

MiVoice Business Console 10.1 includes the following features and enhancements:

- Support for Visually Impaired Operators

  - Visually impaired operators can use MiVoice Business Console with the help of JAWS (Job Access With Speech) screen reading software. With JAWS installed on the computer, operators can read and interact with MiVoice Business Console using their screen readers or Braille displays.

- Secure Connection

  - The console supports Transport Layer Security (TLS) connections to the MiVoice Business when the MiVoice Business TLS system option is enabled. With this option enabled, if MiVoice Business Server supports TLS 1.3 protocol, then MiVoice Business Console negotiates and connects with TLS 1.3 protocol, else it will fallback to TLS 1.2 protocol, providing backward compatibility with the earlier TLS protocol.

- Added a note to inform users about audio issues during calls when the PC volume is lowered to zero or the headset speakers are muted.

- Updated the format for the MiVoice Business Console User Login ID in the Administrator Help to avoid confusion.

- Added a note to inform users that, the User-Messaging/Chat feature is not supported in VHOC mode, but the Options menu where the Admin can enter the necessary login details to enable the feature is still accessible.

- Added information on hotel reports and configuring the printer to print the reports.

## What's New in Release 10.0 SP1

MiVoice Business Console 10.0 SP1 includes the following features and enhancements:

- Supports Mute Synchronization between MiVoice Business Console and supported headsets.

- MiVoice Business Console supports to keep individual call history entries for each transaction and display the call time in either the local time zone or in UTC Universal Time.

- Support for Windows 8.1 ended on January 10, 2023. We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft.

## What's New in Release 10.0

MiVoice Business Console 10.0 includes the following features and enhancements:

- MiVoice Business Console supports Calendar integration for MS Office 365 without Microsoft Azure Directory.

- Updated GUI colors and icons.

## What’s New in Release 9.3

MiVoice Business Console 9.3 includes the following features and enhancements:

- Support for Windows 11
- Support for Postgres Release 14
- Volume controls have been added in the Audio Panel to allow you to adjust the ringer volume on Voice Headset/Handset devices.
- MiVoice Business Console supports Calendar integration and has been updated with the additional steps for Integrating the MiVoice Business Console with Microsoft Active Directory.

## What’s New in Release 9.2

MiVoice Business Console 9.2 includes the following features and enhancements:

- CloudLink Authentication:
  - The console supports CloudLink Authentication for CloudLink Chat. If CloudLink Authentication is enabled in the MiCollab server, operators can log in to CloudLink using the Chat icon in the main window status area. Operators can also log out from this area or configure the option to logout on exit.
- CloudLink chat enhancements:
  - Operators can create chat groups using the Groups button in the chat window.
  - Chat window search includes groups that an operator belongs to.
  - A Read by indication is displayed when a sent message has been read by one or more chat participants.
  - An Is Typing indication is provided when a chat participant types a response to a chat message.
- When in ADF mode, an LCS column is no longer needed to enable chat capability.

## What’s New in Release 9.1 SP1

MiVoice Business Console 9.1 SP1 includes the following features and enhancements:

- A new option in the Audio panel allows advanced audio device configuration.
- With CloudLink Chat, you can now view a chat contact's phone number(s) and place calls from the chat window.
- Installation of the console in teleworker mode is now simpler with support for the MiVoice Border Gateway installer password in the MiVoice Business Console's Configuration Wizard.
- Windows 7 is no longer supported.
- Support for Postgres Database Release 12.

## What’s New in Release 9.1

MiVoice Business Console 9.1 includes the following features and enhancements:

- User Messaging Enhancements

  - The MiVoice Business Console now supports CloudLink Chat when the option is enabled on the MiCollab Client Server. When CloudLink Chat is enabled, chat messages can be sent to a contact, even if the contact is off-line. Presence is represented by a blue chat icon to indicate CloudLink Chat is enabled.
  - The following additional enhancements are available for both CloudLink and MiCollab chat:
    - A new chat window is available within the tools window. The window lists active chats on the left side and conversations on the right side.
    - The console toolbar now supports a new chat button. The chat function can also be assigned to a configurable keyboard key.
    - Improved notifications are provided when a new chat message is received. These include, unread message indications on the toolbar chat button and within the chat window, and windows visual and audible notifications.
    - Chat history support.
    - Emoji support (CloudLink chat only)
  - Up to 16 MiVoice Business Consoles can now be supported in a MiCollab Solution with 20,000 contacts.
  - The port that the console uses to connect to the MiCollab Client Server is Port 36008 (instead of 6807 or 18100). Refer to the MiVoice Business Console Installation Guide for the updated port diagram.

## What’s New in Release 9.0 SP1

MiVoice Business Console 9.0 SP1 includes the following features and enhancements:

- Microsoft Office 365 Support

  - MiVoice Business Console supports calendar integration with Microsoft™ Office 365.

- Call History Enhancements

  - The Call History panel allows you to configure the number of entries returned from a call history search.

  - The console supports call back to caller's number directly from the Call History panel.

- External LDAP Call Display

  - MiVoice Business Console supports call display of names obtained from an external LDAP server if the MiVoice Business Multilingual Name Display using External LDAP feature is configured.

## What's New in Release 9.0

MiVoice Business Console 9.0 includes the following features and enhancements:

- Phone Book Search - Search Within Name and Text Fields

  - In ADF directory mode, the operator can now enable or disable phone book searching for characters within in a name or text field.

- MiVoice Business Secure Connection

  - The console supports Transport Layer Security (TLS) connections to the MiVoice Business when the MiVoice Business TLS system option is enabled. For security certificate management details, refer to the MiVoice Business Console Administrator Help and MiVoice Business Console Installation Guide.

## What's New in Release 8.0 SP3

MiVoice Business Console 8.0 SP3 includes the following features and enhancements:

- Customizable Keyboard Keys

  - You can assign PC keyboard keys to the frequently used console functions.

## What's New in Release 8.0 SP2

No new features.

## What's New in Release 8.0 SP1

MiVoice Business Console 8.0 SP1 includes the following features and enhancements:

- Support for Master Profile

  - Master Profile allows configuration settings to be shared by a group of console users. The administrator sets this feature up on each console within the group. As part of the setup, the administrator designates a master console user responsible for selecting settings to be included in the master profile, making changes to those settings, and generating a master profile file containing the settings. The master profile file is subsequently imported when console users within the group start their console.

    Note:

    - The Master Profile is changed to Profile Sharing in future releases.

    - Master Profile replaces the Backup/Restore function that was available in earlier releases.

- Support for Postgres Database Release 9.6

  - MiVoice Business Console now supports Postgres Database Release 9.6 for the Call History feature.

- Phone Book Search

  - The operator can perform a phone book search for characters contained in a name or text field in ADF directory mode.

- Microsoft Exchange Server 2016

  - MiVoice Business Console supports Microsoft™ Exchange Server 2016.

## What's New in Release 8.0

MiVoice Business Console 8.0 includes the following features and enhancements:

- Documentation Improvements

  - A new section called "What's New in this Release?" has been added.

  - The MiVoice Console Help has been divided into two separate Help files: MiVoice Business Console Operator Help and MiVoice Business Console Administrator Help.

- MiVoice Business Phone Book Directory Support

  - In MiVoice Business Release 8.0, Phone Book enhancements allow the administrator to exclude non-dialable telephone directory entries from the console's Phone Book. Additionally, the console now displays longer user names, longer department and location strings, email addresses, and primary phone service indications.

  - User names can now contain multilingual characters by default. The Multilingual Name Display option has been removed.

  - User messaging and Calendar Integration features no longer require ADF as a prerequisite. ADF remains a prerequisite for MiCollab Service Federation with third-party servers.

- Headset Answer/Release Support

  - The operator can now answer and release calls from Jabra™ and Plantronics™ audio devices".

- BLF All List

  - A BLF list containing all monitored extensions is automatically generated.

- Missed Calls Integration into Call History

  - You can see the missed call details under the Call History tab.

- My Queued Calls

  - My Queued Calls, within the Queued Calls area, provides a comprehensive view of all the current calls in the console, that is, the Incoming, Held, Transferred, and the Parked calls.

- Emergency Notification on Headset/Handset device

  - In addition to playing an emergency ring tone on the console ringer, the console will now play an emergency notification tone on a headset/handset device if the option to hear ringing on a headset/handset device is enabled.

- Configurable MAC Address

  - The administrator now has an option within the configuration wizard to assign a unique MAC address that has been provided by Oria to the console instead of using the default PC MAC address.

- MiVoice Border Gateway Secure Connection

  - This new option controls whether the console connects to the MiCollab Client Server using a direct connection or a secure connection through the MiVoice Border Gateway.

- Microsoft Windows 10

  - Support for Microsoft™ Windows 10.

## What's New in Release 7.2 SP1

MiVoice Business Console Release 7.2 SP1 includes the following features and enhancements:

- Mitel Brand Header Support.

- Ability to search and sort when editing a BLF List.

- Ability to display multi-line greetings and remarks in the Source area.

## What's New in Release 7.2

MiVoice Business Console 7.2 includes the following features and enhancements:

- Support for ISO-8859-1 character set (accented characters) in User Login ID and password, presence integration, chat, and IM functionality in User Messaging.

- Support for MiVoice Border Gateway resiliency.

## What's New in Release 7.1

MiVoice Business Console 7.1 includes the following features and enhancements:

- Multilingual Name Display (UTF-8) — When ADF is enabled, this option allows multilingual names, such as Russian and Chinese, to display in many areas of the Console Display, such as the Phone Book, Busy Lamp Field, Call History, Source and Destination and so forth.

- Enhancements to the Comments function — allows 1500 characters to be entered into a comment, and also allows the following: bold, underline, italics, as well as changes to font, text size, and style of text.

- Number of ADF entries — increased to 130,000.

- Number of BLF Private Lists — increased to 500.

- New Ring Options — allows you to select a tone to be played for incoming calls.

- Auto Unmute — lets you have a call automatically unmute when the called party answers during a supervised transfer.

## What's New in Release 7.0 SP1

MiVoice Business Console 7.0 SP1 includes the following features and enhancements:

- Support for Exchange 2013.

- Support for Windows 8 Touchscreen.

- Support for Comments in Transfer Assistant.

- Support for incoming call ringing on headset/handset devices.

- Support for a unique PC-based MAC address for hosting deployments.

Parent topic: Introduction
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