# MiVoice Business Directory Configuration Guidelines

To configure the directory in the MiVoice Business:

- Configure user directory information in the User and Services Configuration form.

- Configure non-user directory information in the Telephone Directory form.

- Set the Include in Phone Book option to No in the Telephone Directory form for entries you wish to hide from Phone Book search results. The following entries are automatically configured when the Include in Phone Book is set to No.

  - Devices with an IP Device Only Service Level

  - Devices with a Multi-Device Service Level that are not the prime member of an Multi-Device Group

  Note: An entry that is excluded from the Phone Book Directory is still available for call display.
  Note: If you are using an ADF file based on the Telephone Directory the Include in Phone Book option is not applicable until you convert to a Phone Book Based ADF file.

Directory Name Configuration Tips:

If the Telephone Directory names and User and Services Configuration form first and last names in ESM are inconsistent, the operators may experience problems searching for names. It is recommended that the User and Services Configuration form be used to enter user names. This auto populates a consistent telephone directory “Last name, First name” format when you enter the First and Last name fields.

Entries made directly in the Telephone Directory form should be made in “Last name, First Name” format to ensure consistency with names created through the User and Services Configuration form.

In cases where transliteration of UTF8 characters to an ASCII equivalent cannot be done, the User and Services Configuration form auto populates dashes in the telephone directory name making searching for the name difficult. In this case, it is recommended that the directory name be modified to an ASCII “nick name” that the operator can search on. Alternatively, an ADF Standalone Directory can be used.

For more information on configuration of the MiVoice Business, refer to the MiVoice Business System Administration Help.

Parent topic: MiVoice Business Directory Mode
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