# Troubleshooting Teleworker / Remote Operation

An operator may encounter problems while the MiVoice Business Console is running in Teleworker Mode.

The console is resilient when it is connected to the MiVoice Border Gateway. If the console loses connectivity with the MiVoice Border Gateway it will automatically failover to an alternate MiVoice Border Gateway if one is available. This can happen due to a MiVoice Border Gateway failure or during load balancing. The operator might experience a disruption in service during the failover.

Once reconnected, the MiVoice Business Console will be in an Absent state. The operator must manually change the state to Present.

The operator can hover the mouse over the icon in the Status area in the lower right corner of the display to determine whether the console is connected directly to a MiVoice Business or to a MiVoice Border Gateway (in teleworker mode). See MiVoice Business Status.

Indicates | Problem | Possible Solution
icon in lower right corner of the display. No access to Phone book or Incoming Calls, but the MiVoice Business Console can make and receive calls. | MiVoice Business Console support is Not enabled on the MBG. | Contact the MBG Administrator and verify that the MiVoice Business Console support is enabled.
Communication is blocked by the Corporate firewall. | TCP port 6806 must be opened from the Internet to the MBG. Also, TCP port 1606 must be opened from the MBG to the MiVoice Business on any firewall in the path.

Parent topic: Teleworker
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