Source and Destination Area

The Source and Destination sections display the calling party and the called party for all calls handled by the console.

The information displayed in both areas includes

• the name of the party, extension or trunk number or trunk label

• the type of extension and status of call (e.g., ringing)

• privileges assigned to the trunk or extension

• the type of call (for example, Conference, Recall, Serial)

• icon that indicates the privacy status of the destination

• Notes

• Presence information (available in the Destination area when the Configurable Source/Destination option is selected)

• VIP status for a guest (optional)

The Source area shows the line on which you answered the call. The Destination area shows call forwarding information. The Window background color indicates which area is active.