Print Reports

If a printer is connected and configured to the console, you can request printed reports of message registers, room status and automatic wake-up calls. Some reports print automatically. For example, whenever a wake-up call is set, changed, or canceled, a record of the event is printed.

A report page is 80 columns wide and 66 lines long. Each page has a page number and a time stamp in the top right hand corner. Each column of the report contains the extension number and the corresponding description entry.

The time stamp has the following format:

yyyy-mmm-dd hh:mm

where:

yyyy-mmm-dd = year/month/datehh:mm = hour/minute

Reports can be printed on demand or at a specified time. The following types of reports are generated:

Automatic Wake-up - Lists all the guest rooms that have automatic wake-up calls set.
Room Status - Lists the current condition and occupancy of all guest rooms in the hotel.
Room Monitor - Three types of logs identify the status of room monitors.
- Room Monitor Setup Hotel Log: Reports that an extension has been set up as a room monitor.
- Room Monitor Terminate Hotel Log: Generated each time an extension terminates as a room monitor and reports the room monitor extension number and terminate time.
- Monitored Call Hotel Log: Provides a summary of completed room monitor activity. Each time a room monitor or listener device clears a connection the log reports: the extension number of the room monitor, the extension or trunk number of the listener device, and the duration of the monitoring operation.
- Note: Two error logs may also be generated by the room monitor feature.
Message Registration - Lists all of the guest rooms that have made telephone calls, the number of calls, and the total cost.

Conditions and Feature Interactions

The hotel reports can be printed on demand or at a specified time. In a clustered hospitality installation, scheduled printing is controlled by the Hospitality Gateway.

All Guest Services functions, including printing hotel/motel reports, are unavailable on the 5540 IP Console in a Clustered Hospitality environment.

Programming

To enable or configure the printer, see MiVoice Business System Admin Tool Online Help > System Applications > Hospitality > Hotel/Motel > Features > Print Hotel Reports.
To program the printer support, see MiVoice Business System Admin Tool Online Help > System Programming > Initial Configuration > Devices > Programming Printer Support.

To print a report

On the Tools menu, select Guest Services followed by the command that corresponds to the report that you want to print.

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