Connect two calls on hold

Be sure the Source and Destination areas are both clear.

  1. Retrieve the first call you want to connect from the Queued Calls area.

    Information about the call appears in the Source area.

  2. Retrieve the other of the two calls you wish to connect.

    The information about the second call appears in the Destination area.

  3. Press [Conference] to connect the calls and the Hold (Del key) or to hold the call at the console

    or

  4. Press Release(+ key) or , to connect the parties and release the console from the call.

Note:

If you wish to hold the connected call, and want the connected call to include one note from one of the two original calls, press [Swap Notes] after you press [Conference] and the Hold (Del key) or . The selected note is bold. The note to be discarded is grayed out.[Swap Notes] appears only if both calls contained notes, and only after you have connected and held the calls.

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