Questions about the Queued Calls Area
Why does my mouse pointer turn blue when I move it?
The mouse pointer turns blue to "freeze" the entries in any of
the Queued Calls display to make it easier for you to select calls.
This is especially helpful when your display is very active, with
calls entering and leaving it rapidly.
Note: When your display is
frozen, calls continue to queue. If you try to select from your
frozen list a call that has already been answered while the list
was frozen, a message indicates that the call is no longer being
queued (for example, "no call to retrieve”).
What does the number in parentheses on each of the Queued Calls tabs indicate?
The number that appears in parentheses on each of the Queued Calls tabs shows how many calls are currently queuing in each display. For example, Incoming Calls (3) shows that three incoming calls are being queued.
What does a flashing orange Queued Calls tab signify?
When a Queued Calls tab flashes orange, it alerts you that a call being queued requires your attention, for example, a held call is recalling.
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