# About the Product

## Configuration

- Create and manage all modalities (voice/chat/SMS) in a simple and ready-to-use interface.
- Triggers - initiate a workflow based on an event, including:
  - An external app sending a POST Request
  - Phone number (internal or external) ringing
  - Incoming Chat message through CloudLink or 3rd party applications, such as CM.com and Twilio.

## Dashboard

- Flow Execution Consumption
- Training Videos
- What’s New

## Third-party Integrations

- Third-party integrations including OpenAI, Salesforce, Gemini, Azure, and so on.
- The following workflow examples can be achieved with 3rd party integrations:
  - Getting and Setting Calendar events for a mailbox
  - Sending messages to an MS Teams Channel
  - Setting / Getting MS Teams Presence
  - Sending Emails using O365 Integration
  - Voice / Chat AI bots
  - Handling of incoming messages through CM.com / Twilio
  - and more

## Mitel Integrations

- Supports Voice calls on MiVoice Business / MX- ONE / MiVoice 5000 / MiVoice 400
- Supports Read and Write to a number of different MiVoice Business Forms.
- Allows you to query and set PBX presence.
- Allows you to send and trigger on MiCollab chats and streams.

## MCX Integration

- Query Employee MCX Realtime stats to make better decisions for routing.
- Provision Callbacks to allow MCX Agent to call back the customer.
- and more

## Security & Access

- Enforced API authentication via OAuth 2.0
- Admin-only access (role-based access control coming soon)

## Licensing

- 2-tier licensing packages - Essential and Premier
- Activities / Actions / Triggers are pre-defined as Essential or Premier
- Flows will be marked as Premier or Essential depending on the activities used with a flow; if at least one Premier activity is used, the flow will be marked as Premier

Parent topic: What's New in Workflow Studio
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