# Forgot Your Password

If you are logged out of the MiTeam Meetings mobile application and have forgotten your password required to log in, perform the following steps to reset your password:

1. Open Meetings on your phone and tap Sign in. The Mitel user login page opens.
2. Enter your email address (specified in the user account) in the Enter your email address field and tap Next. If your email address is registered with multiple customer accounts, the message Multiple accounts located. Additional account information needed to proceed is displayed and the Account ID field appears. Enter the Account ID, and tap Next.
3. From the screen that opens, continue to reset your password using either of the following methods:
   - Using the Forgot Password link:
     1. Tap the Forgot Password link.
     2. Enter your email address (if not already provided) and tap Next. If you tap Login Page, you are redirected to the user login page.
     3. An email containing a Reset Password link, and a 6-digit code number is sent to the email address you provided. If you do not find this email in your mailbox, check your Junk or Spam folders for recent emails sent to you from no-reply@mitel.io.
     4. Tap the Enter Code tab displayed in the web page and enter the 6-digit code number. Tap Submit.
     5. In the Set a New Password page that opens, enter a password that meets the Password Requirements and confirm the entry. Tap Next to reset your password.
     6. Alternately, in the email that you received, tap the Reset Password link. In the Set a New Password page that opens, enter a password that meets the Password Requirements and confirm the entry. Tap Next to reset your password.
   - If your IT administrator has configured single sign-on (SSO) for your Mitel account, you can reset your password by following the instructions mentioned in Reset your work or school password using security info.

Parent topic: Getting Started with MiTeam Meetings Mobile Application