Spokane Teachers Credit Union

After reviewing vendor proposals, STCU selected Mitel for several reasons. Based on previous experience with Mitel, STCU knew it could handle many of the administrative and maintenance tasks without costly third-party intervention. In addition, the Mitel VoIP system provided all new components, and its unified communications technology exceeded most current telephony standards.

• Implement an innovative, easily managed solution that would enable STCU to scale with growth
• Needed to upgrade contact center functionality
• Desire for a solution that allows STCU to improve member service, while providing members the most value for their money 

• Ability to create reports in-house
• Lower TCO
• Elevated member service
• Increased staff productivity
• Ability to manage a remote workforce with greater ease